Introducing AIRWEB by Reality Border

Reality Border, a leader in AI-driven customer engagement solutions, is thrilled to announce the launch of AIRWEB, a state-of-the-art 24/7 AI-powered assistant designed to transform how businesses interact with their customers across both web and phone channels. AIRWEB seamlessly integrates into existing customer service frameworks, offering personalized and efficient interactions in 57 languages, thereby significantly reducing operational costs and driving business growth.

Transforming Customer Engagement Across Web and Phone

AIRWEB is engineered to handle a wide array of customer interactions with ease and precision. Whether it's clarifying product details, opening complaints, checking product availability, accessing FAQs, requesting contact information, or initiating sales leads, AIRWEB delivers a multilingual customer care experience. Additionally, customers can request email summaries of their interactions, ensuring comprehensive and documented service.

Key Features and Benefits of AIRWEB

AIRWEB stands out with its advanced features that cater to modern customer service needs:

• 24/7 Availability: Provides round-the-clock support, ensuring customers receive assistance anytime, anywhere.
• Multilingual Support: Communicates in 57 languages, making it accessible to a diverse customer base.
• Cost Efficiency: Reduces customer service costs by automating routine inquiries, allowing human agents to focus on more complex issues.
• Push-to-Talk Functionality: Enables live voice interactions directly on websites, enhancing the user experience.
• Full-Duplex Phone Support: Facilitates natural, two-way conversations through a dedicated US number.
• Scalability: Handles a large volume of interactions simultaneously, making it ideal for businesses of all sizes.

By leveraging AIRWEB, businesses can enhance customer satisfaction, drive sales, and streamline their support operations efficiently.

Seamless Integration and Easy Implementation

Integrating AIRWEB into your customer service strategy is straightforward with Reality Border's user-friendly platform. AIRWEB offers flexible plans tailored to meet the needs of businesses, whether you're a small enterprise or a large corporation:

• Interactive Web AI Agent Plan: Free testing with multilingual support, push-to-talk AI activation, and automated summaries of customer interactions.
• Smart Call AI Agent Plan: Enhanced functionality with full-duplex phone support, a dedicated US number, customizable AI avatars, and scalable call-handling capacity.
• Custom AI Agent Solution: Bespoke solutions for enterprises, including full API integration and support for phone numbers from any country.

AIRWEB's plug-and-play design requires no complex setup, making it accessible across all devices and industries such as e-commerce, retail, finance, and healthcare.

Leadership Insights

"AIRWEB enables businesses to reduce costs in customer service without compromising quality," said Jose E. Puente, CEO of Reality Border. "With AI-powered interactions across web and phone channels, businesses can effortlessly scale their support operations. This is a game-changer compared to traditional call center staffing, offering a powerful alternative that keeps businesses competitive."

Experience AIRWEB in action by visiting airweb.ai. Discover how easy it is to get started with AIRWEB in just two minutes and explore interactive demonstrations that showcase its AI-powered interface. Embrace the future of customer service with AIRWEB and transform your customer interactions today.

References: PR Newswire - AIRWEB Launch Press Release